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Does it matter what's in the background of my photo?No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
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Can you add more than one pet to a portrait?Yes indeed. We can do multiple pets in one print, however, you can only order 1-3 pets online. For additional, beyond 3, please contact us directly at support@stamperdesigns.com or via our contact form. We'll get back to you right away to discuss options and costs.
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Can I specify the background color or can I choose a certain background for my portrait?For some of the portraits (oil and colored pencil) yes you can! Just specify what color you're looking for (example, light pink) and we'll add that color to your portrait. For Pop Art portraits, the backgrounds and final results will vary widely, based on the techniques used. Additionally, for almost all portraits, I will add a faux canvas background to give it texture, incorporating the color you've selected.
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What if my photo is in black and white?If you have a black and white image, please reach out to me prior to ordering. I will obtain the photo and attempt to colorize, to meet your pets specific color. Or if you want a black and white oil portrait or black and white pencil drawing, go ahead and process the order through. I can certainly handle that easily for you.
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How do you produce your artwork?I am a digital artist, meaning I don't use traditional paints. This saves both time and money, however, the results are none-the-less, spectacular. While my digital art will average between $120-$150 for a single pet portrait, a traditional oil painting may cost you upwards of $1000 or more. As a digital design studio and artist, I use a range of proprietary photo editing techniques, professional photo re-touching, as well as, a number of complex brush strokes, digital painting techniques and blending processes to turn your original photo into a one of kind pet portrait for all to cherish.
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What's the best way to take a photo for you to use?Upon ordering, we'll obtain photos from you. We'll either reach out to you directly, or you an email them to us as well, at support@stamperdesigns.com. Title the email as follows: "Order# XXXXX, Photos of "Pets Name" and in the body, please add your contact information, phone number, address, and any additional information you like to pass along. Please then attach the photos and send it our way. • Make sure the photo is taken in good lighting, outdoor daylight is best, in the morning or evening, when the sun isn't creating heavy shadows • Try to take the photo at eye level with your pet • They don't need to be looking at the camera, however, if you want a front facing pet portrait, try to send a couple photos with them looking at the camera • Try to get a close up so we can see your pet's unique features. If we are doing full body, make sure to get Head to Feet. Also, take on ahard surface, like concrete or driveway. • Make sure the photo is not blurry • Make sure no features (e.g. ears!) are out of frame. I can paint new ears, however, they may not be a perfect match. So, try to get all parts of your pet in frame. • Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either I will personally check photos as orders are placed. If there's an issue with your photo, I'll let you know very quickly via email. If we do need a new photo from you, this may lengthen your delivery time by a few days. All examples on our website were produced using high quality photos.
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Can you create a portrait of any animal, or just cats and dogs?Yes, we can create a portrait of any animal! Cats, dogs, birds, reptiles, horses, circus elephants, from aardvarks to zebras, we can do it all!
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Can you add or remove something from my pet photo?Yes in most cases, I can remove a collar, tears, drool, teeth stains, etc. However, I'd rather NOT have to do that. In some cases, such as a pet that has crossed over, I 100% understand that obtaining additional photos may not be an option. In that case, I will do my very best to design the portrait to your specifications. At the time of your order, please add any specific requests and I'll do my best to accommodate.
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Can I see the artwork before it gets printed?Absolutely. In fact, I won't send to print until you give the approval to do so! I'll contact you via your preferred method (email, text, FB messenger) for final approval.
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Can I change my order?If you find that you need to make a change to your order, please email support@stamperdesigns.com and I will do my best to accommodate. However, please let me know as soon as possible, and before I begin the portrait process. Once I am heavy into a print, there may be a slight charge to redo, resize, or change composition. Additionally, once a print is 100% complete, no changes can be made, however, even then I may be able to assist. I want you to be 100% satisfied with my work, so I'll bend over backwards to make sure that happens.
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Do you do human portraits?Yes , I do! Although the focus of my website is pet portraits, I have indeed completed several "people" portraits. In fact, some are available to view, within the Gallery section of this site! If you are interested in this kind of work, please contact me directly, via the contact form on the site, or by emailing me directly, at support@stamperdesigns.com
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Q: What payment methods do you accept for purchasing digital pet portraits and other products?We strive to make your purchasing experience as seamless and convenient as possible. We accept a variety of payment methods to cater to your preferences. You can securely pay using major credit cards including Visa, Discover, Mastercard, and American Express. In addition, we also accept payments through Venmo and Cash App for your convenience. Rest assured, all transactions are processed with the highest level of security to ensure your information remains protected. Whether you're purchasing a digital oil painting, pop art, pencil drawing, or any of our other stylish and trendy digital pet portraits, we've got you covered with flexible payment options.
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Will I receive an Order Number and a Tracking Number?Order Number: Yes, after order, a unique order number will generate for you, and will be emailed to you. Please keep the email in case there are any issues with your order. Tracking Number: Yes, once we receive the order Tracking Number, we will input it into your order. We also keep a close eye on packages, so you don't have to.
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When can I expect to receive my artwork and what are shipping costs and shipping methodsAfter you approve your artwork, I will do my very best to complete your project within 2-3 days. This will, of course, depend on the season and demand. I am the sole artist at the moment, which allows me to put special attention and detail to each and every portrait, however, timing and completion of projects will vary. As mentioned, I will do everything I can do ensure promptness! If you are planning your portrait as a gift, please plan well in advance to ensure arrival on time for that special occasion. Christmas time proved to be very busy in 2024, so again, please plan to order well in advance! Shipping is included in the original cost of your artwork/portrait or decal. We use a standard shipping fee (added in) which is usually around $9.95 per order. Shipping occurs across various carriers (USPS, UPS and FED EX), depending on the type of print. Shipping usually takes 5-10 days after your order is approved. Should you need expedited shipping, please let me know as I can accommodate that, however, there wil be an up-charge at that time.
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Do you ship worldwide?At this time, IF you are looking to ship overseas or outside of the US, please reach out to us prior to ordering. We need to secure a printing vendor overseas in the area to which you wish to ship the product. Of note, we have produced and shipped orders in the UK with no issue.
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I ordered multiple products in one order, will they arrive together?Possibly, however, it may depend on the size prints you order. Different size prints will at times print via different print vendors and therefore will print and ship separately.
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Why was my order returned to sender?This usually occurs when an incorrect address was provided. Don't worry, though, as we'll ensure you'll receive your order as soon as possible.
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Do you offer refunds/returns?As your order is 100% unique and custom made just for you and your pet, once an order has been completed (meaning portrait is complete) we do not accept returns / refunds. However, if you have a problem with your order, let us know and we'll fix it for you. This includes damage to your order thru shipping, or damage to your product observed once you open your package. If this is the case, please ensure you obtain pictures of the shipping package PRIOR to opening, as well as, damage to the product after opening. Please then email me at rstamper@stamperdesigns.com. Please provide the Order # in the heading, along with mentioning a damaged order. In the body of the email, please include what was damaged, along with photos. We will ensure a prompt response and send another print out to to you. In this instances, we will reprint only, and not provide a refund, due to the fact that work has already been completed. Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
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What if I don't like the artwork?We're 100% dedicated to ensuring you love your artwork! Once your portrait is ready, we'll notify you via email, orother method. You'll have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
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How will I know when my artwork is ready for review?We will email you once complete, approximately 2-3 days after start of the work. At contact, we will request approval, or any changes. Of note, we can accommodate minor edits, however, the major composition of the print will likely have to remain intact, as redo would basically start the portrait process over.
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How long do I have to wait for a reply to my email?I will do my very best to reply to emails as soon as possible. Once your order, or separate email is received, I will make every effort to reply within 24 hours.
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Will my order arrive for Christmas or for a special birthday?We've heard (thru the grapevine) that our portraits make excellent gifts! With the in mind, Christmas time is my busiest time of year! If you are planning to give a portrait as a gift, regardless of the time of year, we advise to plan well in advance. For example, if you'd like to present as a Christmas Gift, please plan on ordering your portrait no later than December 1st. If yo order after that date, rush ship charges may apply, however, in all cases I will try my very best to ensure your print is available for that special event.
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